Hospitals need to serve their patients and that includes addressing them in a language they can understand. More often than not, that other language is Spanish, with all its multiple variations.

However, hospitals and public administrations in America continue to provide English-only environments or, at best, low quality translations presented in generic or transliterated Spanish.

Several studies suggest that when a hospital fails to communicate adequately with their Spanish-speaking patients, even the most state-of-the-art medical technology may become irrelevant.

We believe that patients should not be mere spectators of their sicknesses or conditions. On the contrary, they should be active players of their own health processes. Indeed, their well-being depends on an adequate understanding of their health care environment.